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Morrisey provides a large number of real world illustrations drawn from a wide spectrum of business, industrial, commercial, and service organizations. These are based on his own direct experience as a consultant to many such organizations as well as his background as a manager and key specialist in various companies.

U.S. companies are more competitive, more productive, and create

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Discover Agile for Better Instructional Design To serve business needs amid greater volatility and uncertainty in the workplace, learning and development professionals need project management methods that can keep up. Enter Agile. Popular in the software development space as an approach to project management, Agile when applied to instructional design provides a framework for adapting to change as it happens and for delivering the content most needed by learners. Agile for Instructional Designers proposes using Agile methodology to manage training projects and highlights where traditional linear processes have failed the business and the end users. Recognizing that software development and instructional design have different needs and outcomes, author Megan Torrance developed the LLAMA™ methodology. Her approach adapts the common phases of ADDIE to incorporate the incremental, iterative nature of Agile projects. It allows learners to test and evaluate which features or design functions work before they're finalized. It also offers a way to accommodate inevitable mid-project modifications pushed by stakeholders, subject matter experts, or organizational leaders. With templates for goal alignment, learner personas, scope definition, estimating, planning, and iterative development, Agile for Instructional Designers is the resource you need to embrace change in learning and development.

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Strong financial management helps law firms profit in the good times and weather the bad ones...but it also takes time and effort. Finding the time during a busy day can be challenging, and for many firms, hiring an expensive CFO is out of the question. But now there's the newly updated and revised edition of Results-Oriented Financial Management. The first two versions have helped countless firms reach their financial goals, and this third edition is no exception. Nationally-recognized expert John Iezzi covers every aspect of the financial management process, from gathering a firm's historical data, to preparing and analyzing the overall financial plan. Whether you're a financial novice or veteran manager, this book will help you examine every facet of your financial affairs from cash flow and budget creation to billing and compensation, including:Calculating net incomePreparing annual financial plansSetting billing rates and performing analyses on resultsPerforming timekeeper breakeven analysisExamining cash flow analysisPerforming pro-forma calculationsAnd much more!

Strong financial management helps law firms profit in the good times and weather the bad ones...but it also takes time and effort. Finding the time during a busy day can be challenging, and for many firms, hiring an expensive CFO is out of the question. But now there's the newly updated and revised edition of Results-Oriented Financial Management. The first two versions have helped countless firms reach their financial goals, and this third edition is no exception. Nationally-recognized expert John Iezzi covers every aspect of the financial management process, from gathering a firm's historical data, to preparing and analyzing the overall financial plan. Whether you're a financial novice or veteran manager, this book will help you examine every facet of your financial affairs from cash flow and budget creation to billing and compensation, including:Calculating net incomePreparing annual financial plansSetting billing rates and performing analyses on resultsPerforming timekeeper breakeven analysisExamining cash flow analysisPerforming pro-forma calculationsAnd much more!

Featuring a roadmap that can be applied in most any organization, this book presents a unique universal, value-based methodology for developing and using metrics as a management tool to baseline, monitor, manage, improve, align and reward performance of most any business function at any level. Metrics can specifically define the Value Chain and support the kind of clarity that will improve every business process and procedure if defined and implemented correctly. This book illustrates how to establish and manage an effective Metrics Program for improving performance and results.

Providing effective color-management strategies for producing predictable, repeatable color in digital images, this sourcebook expertly educates readers on the complex relationship between cameras, scanners, monitors, and printers. Focusing on understanding the full capabilities of popular color-management tools, both amateur and professional photographers will learn to ensure the proper handling of image files throughout the production process. From building a color-managed workflow to properly setting up software, this authoritative guide is a must for photographers wanting to create images of the highest color quality.

This handbook, developed by the Project Management Institute (PMI) Program Management Office Specific Interest Group, provides practical guidance on a variety of PMO topics in the areas of strategic and tactical management, governance and services, setup and execution, performance, and maturity. It features insightful contributions by more than twenty distinguished authors, thought leaders, subject matter experts, and practitioners from around the world. It is a desk reference that you do not want to be without.Key Features:--Provides practical strategies, methods, insights, case studies, and thought leadership to serve the needs of public and private sector organizations of any size--Presents best practices for successfully aligning PMOs to business strategies and objectives and for delivering planned benefits--Supplies project, program, and portfolio practitioners with numerous proven tools, techniques, and processes for successfully developing, managing, and sustaining a PMO and expanding its scope of services--WAV offers a collection of easy-to-adapt templates for PMO leaders, including resources to support, establish, and enhance the PMO, available from the Web Added Value Download Resource Center at jrosspub.com

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From Contents - Supervisors job in a changing environment; Basic skills; Supervisory leadership; Planning work and time; Organizing for productivity; Selecting training employees; Evaluating performance; Communicating; Coaching, counseling and mentoring; Motivating employees; Managing change; Developing and maintaining discipline; Resolving employee complaints; Workplace safety; Budget; Customer service; Ethics. (Description by http-mart)

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.

For most supply chains, cost reduction is imperative to long-term survival. Yet identifying the costs that can be eliminated―and then doing so effectively―can prove impossible without the right method. This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers. Using real-life case studies and examples, the book takes readers step-by-step through the process, showing them how to move beyond negotiation and: · identify critical costs in the supply chain · measure secondary and tertiary costs · develop strategic options · reduce, change, or eliminate activities that produce costs · implement an action plan · verify the plan with cost monitors · continually improve and modify the process The book gives readers everything they need to implement this powerful system, and bring genuine and permanent savings to their company.

Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?Successful Business Process Management has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Step-by-step instructions explain how to:· Overcome resistance and apathy to standard procedures · Take a systematic rather than ad hoc approach to process management · Design key processes and capture them in documented procedures · Revise existing processes when feasible · Roll out the changes so people know what to do · Embed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovativeness that got them on the map in the first place. In Successful Business Process Management learn how to get it just right.

This text explains how agile software development methods produce better business results. It aims to help managers combat the biggest business complaints about software (for example, late, doesn't deliver as promised, over-budget and so forth).

This manual, developed by leading program management experts experienced at helping practitioners achieve professional certifications, provides the guidance needed to prepare for and pass the new Program Management Professional (PgMP) Certification Exam administered by the Project Management Institute (PMI®) on your first attempt. This text is also designed to serve as a valuable desk reference and includes proven best practices and advanced processes and techniques with tips to help you perform at the highest levels of execution as a program manager. Based on the Program Management Standard® and A Guide to the Project Management Body of Knowledge (PMBOK® Guide) published by PMI, Program Management Professional (PgMP) illustrates how to apply this vast body of knowledge to real-world situations. Each chapter opens with a set of learning objectives and key definitions before delving into the details, and highlighted "points to know" are displayed throughout. Following the general framework of the actual certification exam, this comprehensive reference employs proven learning techniques supported by numerous examples, tips and exercises, and scenario-based practice questions at the end of each chapter. A complete practice exam covering all of the material is also provided to test the reader's readiness for the actual exam. Much more than your typical exam prep guide, Program Management Professional (PgMP): A Guide to Certification, Best Practices and Continuous Improvement provides a roadmap designed to help even the most experienced program manager more effectively meet organizational strategic objectives and continuously improve business results.